Team Lead (gn) ServiceNow

Leipzig, Erfurt, Magdeburg, Berlin, Frankfurt am Main, München (Sendling), Stuttgart, Poing, München (Messe/Riem), Heilbronn, Köln und Lindau

Job Function

Business IT
Warum SoftwareOne?

SoftwareOne is powered by Swomies!


Every day, 9.000+ SoftwareOne colleagues solve demanding business challenges with intelligence and grit. And every day, 400+ Tech Experts in 20+ countries build and operate the systems that run SoftwareOne. They deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). This team is called BUSINESS IT (BIT) and is leading SoftwareOne's internal transformation by rethinking traditional IT and business operations, while driving innovation and productivity for its thousand's employees worldwide. #DrivenToDeliver #IgniteTheMagic 




Team Lead (gn) ServiceNow


team: Business IT of SoftwareOne | pensum: full time

location: Poland or Germany (preferred); India (optional) / working model: hybrid



Das Aufgabengebiet

In a nutshell:


Our goal is to find a competent ServiceNow Platform Service Team Lead (gn) who can help us use ServiceNow in the best, most innovative, professional, and modern way. This involves:

  • continuous improvement of the environment by finding and improving the internal customer's needs,
  • using new modules and new methods, and assisting the current employees.

We promote the use of ServiceNow across SoftwareOne and regard this platform as one of the most essential in our environment.



The key responsibilities:


Team Leadership:

  • Provide leadership, guidance, and mentorship to a team of ServiceNow developers and administrators.
  • Set clear objectives, monitor performance, and provide regular feedback to team members to ensure the achievement of goals and professional development.
  • Foster a collaborative and inclusive team environment conducive to creativity, innovation, and continuous improvement.
  • ServiceNow Platform Development:
  • Lead the design and development of ServiceNow solutions, including custom applications, modules, workflows, and integrations.
  • Collaborate with business stakeholders to gather requirements, analyze processes, and translate business needs into technical solutions on the ServiceNow platform.
  • Ensure adherence to best practices, standards, and methodologies in ServiceNow development and configuration.

Platform Administration and Maintenance:

  • Oversee the administration and maintenance of the ServiceNow platform, including system configurations, upgrades, patches, and performance tuning.
  • Manage platform security, user access controls, and data integrity to safeguard sensitive information and ensure compliance with regulatory requirements.
  • Monitor platform usage, performance metrics, and service levels to identify areas for optimization and enhancement.

Stakeholder Collaboration:

  • Collaborate with cross-functional teams, including IT, HR, Finance, and other business units, to understand business requirements and priorities.
  • Communicate effectively with stakeholders to manage expectations, provide updates on project statuses, and solicit feedback for continuous improvement.
  • Act as a liaison between technical teams and business stakeholders to ensure alignment of IT solutions with organizational goals and objectives


The key relationships:


Our implementation of ServiceNow includes multiple business units, as well as internal supporting units such as HR, IT, Finance and others. All of which are part of your internal customers. You will also work closely with our developers, our support teams and other part of the organization which has integratations into serviceNow. We are looking for a person with exceptional relationship management skills.



The direct Lead:

Noa Harel Bazak is our Head of IT Service Portfolio and will be the direct lead for this role. Her expertise lies in leading large, global, and multidisciplinary teams through comprehensive digital transformation processes. Noa started her IT career as System Admimistrator in 1998. Today, Noa leads her team through digital transformation processes, providing strategic direction, implementing innovative practices, and ensuring alignment with business goals. This is just a glimpse of Noa's remarkable journey and skills. You need more information about Noa?:



Kenntnisse und Fähigkeiten

your experience & knowledge

  • 5+ years of experience in ServiceNow development, configuration, and administration.
  • Proven experience in leading and managing teams in a technical environment.
  • In-depth knowledge of ServiceNow platform architecture, capabilities, and modules.
  • Strong understanding of IT Service Management (ITSM) processes and best practices.
  • Excellent communication, interpersonal, and leadership skills.
  • Bachelor’s degree in computer science, electrical or computer engineering related degree is plus. 
  • The Capability to challenge existing and future designs, and to be able to constantly Improve and simplify the system.

  • Proven ability to proactively use ServiceNow and Devops best practices while staying up-to-date with the latest trends.

  • ServiceNow certification(s) such as Certified Application Developer (CAD), Certified System Administrator (CSA), or equivalent, preferred

your communication skill

  • Strong communication and collaboration skills to work effectively in an agile team environment
  • Excellent communication skills, especially in English.

your personality

  • Strong commitment to quality and a passion on enabling and growing people.
  • A strong ability to work collaboratively.
  • Analytical thinking with a focus on continuous improvement, structured approach, and solution-oriented mindset.
  • Attention to processes, quality, details and timings
  • Ability to work independently and highly self-motivated
  • Courage to try something new and to speak up to change, not hesitating to question the status quo and dare to propose the unexpected 


Das haben wir zu bieten

This is what makes us special as an employer:

  • Global company culture: We defined our lived culture through 7 core values (
  • Come as you are: Wear what you feel comfortable in, not just while working from home!
  • President’s Club: Exclusive recognition awarded by leadership and your peers.
  • Flexible work: Do great work from anywhere, deliver excellence everywhere.
  • Employee Exchange Program: Experience new colleagues and cultures around the world.
  • Incentive programs: Swomies award bonuses to colleagues who go above and beyond.
  • Lifelong education: We pay for your new skills with tuition reimbursement.
  • Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
  • Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.
  • For local benefits & incentices (GER and CH), you can check our current benefit list here:




Awesome! Please apply directly by clicking the "apply" button. We can`t wait for your documents to be uploaded!



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Any questions? E-meet me!

Hi, my name is Nicole and I`m your partner in crime for this role. I`m building bridges for you to the best careers perspective at SoftwareOne. I`m happy to help you with insights and try to answer all your questions. Let`s connect on LinkedIn:



Inklusion und Unterstützung

SoftwareOne lädt Menschen jeglicher Herkunft und mit unterschiedlichen Fähigkeiten herzlich dazu ein, sich bei uns zu bewerben. Solltest du während des Bewerbungsprozesses Anpassungen benötigen, sende uns bitte eine E-Mail an Bitte gib dabei die Position an, für die du dich bewirbst, sowie das Land, in welchem du wohnst. Ein Mitglied unseres Teams, das nicht am Entscheidungsprozess beteiligt ist, wird sich mit dir in Verbindung setzen, um deine spezifischen Bedürfnisse zu besprechen. Wir werden unser Bestes tun, um dir entgegenzukommen. Alle von dir geteilten Informationen werden sicher aufbewahrt und gemäß den Bestimmungen der Datenschutz-Grundverordnung (DSGVO) streng vertraulich behandelt. 

Business IT, Englisch, Softwareentwicklung, Frontend, DevOps, Sicherheit, security, Cloud, Designer, support
Dieser Job bzw. Stellenanzeige als 'Team Lead (gn) ServiceNow' ist für folgende Adressen ausgeschrieben: Blochstraße 1, 04329 Leipzig, Am Seegraben 2, 99099 Erfurt, Walther-Rathenau Straße 33b, 39106 Magdeburg, Rudower Chaussee 13, 12489 Berlin, Neue Mainzer Str. 66-68, 60311 Frankfurt am Main, Baierbrunner Straße 15, 81379 München, Schulze-Delitzsch-Straße 41, 70565 Stuttgart, Friedenssstraße 9, 85586 Poing, Konrad-Zuse-Platz 2, 81829 München, Ferdinand-Braun-Straße 4/4, 74074 Heilbronn, Schanzenstr. 39e, 51063 Köln, Kemptener Straße 99, 88131 Lindau.
Kurzprofil der SoftwareOne Deutschland GmbH
SoftwareOne ist ein führender Anbieter von Software- und Cloud-Lösungen. Unser Ziel ist es, die Art und Weise, wie Unternehmen ihre Cloud planen, betreiben oder darüber beschaffen, neu zu definieren. Wir unterstützen unsere Kunden bei der Migration sowie Modernisierung ihrer Workloads und Anwendungen und stehen ihnen bei der Optimierung der daraus resultierenden Software- und Cloud-Änderungen beratend zur Seite. Somit erschließen wir den gesamten Mehrwert der Cloud-Technologien für unsere Kunden.

Gesuchte Kompetenzen


Frau Nicole Radtke
Talent Acquisition Partner
Weiterführende Links
SoftwareOne sucht nach einzigartigen Mitarbeitenden, die unsere globalen Teams nachhaltig bereichern und darüber hinaus mit uns wachsen wollen. Unsere Kolleg:innen liegen uns sehr am Herzen. Daher investieren wir aktiv in ihre Aus- und Weiterbildung.
Und wir wachsen stetig. Daher freuen uns über neue Kolleg:innen in u.a. folgenden Bereichen: IT (Cloud, Engineering, Softwareentwicklung, Product Mangement, Agile Coaching...), Finance, Marketing, HR, Legal und Sales.


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